service dispatch 24/7
Digital cinema service.
Nonstop.
We look after digital cinemas, LED walls and other AV technology. Call any time - we pick up the phone and start solving the fault right away, remotely or on site.
// about the service
Service and technical support for digital cinemas
We provide warranty and post-warranty service for digital cinemas. We are a certified commercial and service partner of Barco and other major manufacturers. We offer our customers a choice of several programmes. Remote management, online monitoring and 24/7 service support are a matter of course.
Cinema modernizationservice scope
What we service
We take care of everything we supply. The photos come from our own installations.
digital cinema
LED walls, signage and more
more than service
We often see a problem before you notice it in the auditorium
Monitoring with predictive analysis
We track the state of projectors, servers and other technology in real time. Predictive analysis watches wear and replacement dates of lamps, lasers, filters and batteries, so we swap the part before a fault reaches a screening. Included in every service contract.
Digital equipment passport
A complete history of maintenance, faults, firmware, battery and lamp replacements for every projector and server. It also tracks warranty periods automatically, and we remind you about extension options before they expire. You look after your audience, we watch the dates.
Emergency remote screening
Projectionist unavailable and the audience is seated? In an emergency we can run the screening remotely from our dispatch. We also help remotely with KDM keys and DCP content.
real views of our system, cinemas anonymized
service programmes
A service contract tailored to your cinema
Every contract is tailored to the specific operation. In practice we offer two levels that differ only in the number of regular maintenance visits. Everything else is always included in both, with no unexpected repair bills.
programme
XC CARE
- Service dispatch 24/7: we always pick up
- Remote fault diagnostics
- Regular preventive maintenance · 1x a year
- Monitoring with predictive analysis
- Digital passport of projector and server
- Battery and part replacement tracking
- Priority technician dispatch
- Discounts on spare parts, travel and labour
- Warranty tracking with extension reminders
- Loaner equipment during longer repairs
- Advance swap of an unrepairable server
- Emergency remote screening
- Firmware and software updates
- Technical inspections with a report
programme
XC CARE+
- Service dispatch 24/7: we always pick up
- Remote fault diagnostics
- Regular preventive maintenance · 2x a year
- Monitoring with predictive analysis
- Digital passport of projector and server
- Battery and part replacement tracking
- Priority technician dispatch
- Discounts on spare parts, travel and labour
- Warranty tracking with extension reminders
- Loaner equipment during longer repairs
- Advance swap of an unrepairable server
- Emergency remote screening
- Firmware and software updates
- Technical inspections with a report
No contract: the 24/7 dispatch and remote diagnostics work for everyone; the other benefits come with the programmes.
We also provide one-off service with no commitment. Contract customers get priority scheduling, plus monitoring with the digital passport included. The exact shape of the contract always follows your cinema's technology and operation.
Request a contract offer
our installations
We service technology we install ourselves and know down to the last screw.
how it works
A service case from report to prevention
Reporting a fault
By phone, e-mail or form. We pick up any time and start solving right away. For monitored cinemas we often call first - we know about a problem before it shows in the auditorium.
Remote diagnostics
Most faults are solved or precisely identified remotely. Monitoring and the complete device history in the digital passport help us do that.
On-site intervention
When a visit is needed, the technician arrives prepared and with the right part. For longer repairs we lend replacement equipment so the show goes on.
Record and prevention
Every intervention is written into the device's digital passport. The history drives maintenance planning and prevents repeat faults.
Why choose us?
XC tech s.r.o. provides premium service for digital cinemas of all sizes. We have more than 15 years of experience in AV technologies, projection and cinema automation. We are a certified commercial and service partner of Barco and other major manufacturers, with more than 70 installations across the Czech Republic.
We offer our customers comprehensive care for projection and audio equipment, including:
- regular technical inspections and preventive maintenance,
- measurement of brightness, sound and colour gamut to maintain projection quality, including xenon lamp replacement
- training of operators and technical staff,
- warranty and post-warranty service of DCI projectors and cinema servers,
- replacement and installation of screens, speakers, amplifiers and audio processors,
- repair of DCI projectors and cinema servers including fault diagnostics.
- wide range of spare parts, complete projection sets for loan,
- cable replacement and full recommissioning of the projection chain,
- remote management, SNMP monitoring and online 24/7 support,
- projection automation, including remote show launch,
- complete digital cinema configuration, including networks, servers and IT infrastructure.
- DCP mastering and post-production
24/7 service support as standard. We approach each cinema individually and prepare a bespoke service plan that respects the specific technologies and operational needs. Our solutions combine reliability, expertise and fast response - on site and remotely.
certification and technical inspections
24/7 service dispatch
Our service dispatch is available around the clock, 24 hours a day, 7 days a week, including holidays. We accept a reported fault at any time and arrange remote diagnostics as well as on-site intervention.
Technical inspections and measurement
As part of regular technical inspections we measure the brightness, sound and colour gamut of the projection and document the result with a report, or certification.
We are a certified service partner of leading cinema equipment manufacturers.
// proven in numbers
- 0+
- satisfied customers
- 0+
- digital cinema installations
- 0+
- signed service contracts
references
What the cinemas we care for say
We can always rely on XC Tech. They are happy to advise, resolve every issue quickly and you never feel like a burden. Communication is friendly and they respond almost immediately. I can only recommend them!
„Professional approach, years of experience, fair dealing, helpfulness, in short everything as it should be. I warmly recommend them to everyone!“
„Helpfulness, willingness and above all professional skill. They help in every situation and find a way where others get lost. I definitely recommend XC Tech!“
Choose how you want to contact us.
Everyone prefers something different, so we offer a wide range of communication channels through which you can contact us and take the first step towards resolving your issue. Our Client Support Centre operates 24 hours a day, 7 days a week, including public holidays. We guarantee a response within 12 hours of receiving your request, although in practice response times are usually a matter of minutes.
related to service
FAQ - service and support
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