Service & technical support
Service
Service for digital cinemas and beyond - 24/7 support without compromise
Service 24/7// about the service
Service and technical support for digital cinemas
We provide warranty and post-warranty service for digital cinemas. We are a certified commercial and service partner of Barco and other major manufacturers. We offer our customers a choice of several programmes. Remote management, online monitoring and 24/7 service support are a matter of course.
Cinema modernizationWhy choose us?
XC tech s.r.o. provides premium service for digital cinemas of all sizes. We have more than 15 years of experience in AV technologies, projection and cinema automation. We are a certified commercial and service partner of Barco and other major manufacturers, with more than 70 installations across the Czech Republic.
We offer our customers comprehensive care for projection and audio equipment, including:
- regular technical inspections and preventive maintenance,
- measurement of brightness, sound and colour gamut to maintain projection quality, including xenon lamp replacement
- training of operators and technical staff,
- warranty and post-warranty service of DCI projectors and cinema servers,
- replacement and installation of screens, speakers, amplifiers and audio processors,
- repair of DCI projectors and cinema servers including fault diagnostics.
- wide range of spare parts, complete projection sets for loan,
- cable replacement and full recommissioning of the projection chain,
- remote management, SNMP monitoring and online 24/7 support,
- projection automation, including remote show launch,
- complete digital cinema configuration, including networks, servers and IT infrastructure.
- DCP mastering and post-production
24/7 service support as standard. We approach each cinema individually and prepare a bespoke service plan that respects the specific technologies and operational needs. Our solutions combine reliability, expertise and fast response - on site and remotely.
certification and technical inspections
24/7 service dispatch
Our service dispatch is available around the clock, 24 hours a day, 7 days a week, including holidays. We accept a reported fault at any time and arrange remote diagnostics as well as on-site intervention.
Technical inspections and measurement
As part of regular technical inspections we measure the brightness, sound and colour gamut of the projection and document the result with a report, or certification.
We are a certified service partner of leading cinema equipment manufacturers.
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- signed service contracts
Choose how you want to contact us.
Everyone prefers something different, so we offer a wide range of communication channels through which you can contact us and take the first step towards resolving your issue. Our Client Support Centre operates 24 hours a day, 7 days a week, including public holidays. We guarantee a response within 12 hours of receiving your request, although in practice response times are usually a matter of minutes.
FAQ - service and support
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